Wednesday, July 12, 2006

TULIX Continues Hosting Expansion with Data Center Purchase

ATLANTA, July 12 /PRNewswire/ --

TULIX Systems, Inc., a Leading company in website development,website design, customized e-solutions, website hosting, and streaming media applications for the Broadband industry, announced the opening of an additional secure data center located in Atlanta, GA.

Located in the 55 Marietta Street Carrier Hotel, this new facility gives TULIX unprecedented access to large volume, high speed connections with all of the major national internet backbones.

Tuesday, July 11, 2006

Attrition rate in Call Centers

In india and Philippines The attrition rate is especially high in outsourced call center where customer service operations are redirected from US and Europe.

On average, 10 percent of an Indian call center's staff will be absent from work on any given day, said the study conducted by Aspect Software.

Twenty percent of full-time workers in India quit the call center industry after a year.

The survey compared 200 call centers in India, Thailand, the Philippines, Malaysia, Singapore and South Korea on their performance in customer service, sales, revenue, operations, technology and human resources.


The survey compared 200 call centers in India, Thailand, the Philippines, Malaysia, Singapore and South Korea on their performance in customer service, sales, revenue, operations, technology and human resources.

Monday, July 10, 2006

Call Center Capabilities of Brooke Franchise Corporation.

DENVER--(BUSINESS WIRE)--July 10, 2006
Qwest Communications International Inc. announced it will upgrade the call center capabilities of Brooke Franchise Corporation.

Brooke customers will be automatically directed to their nearest Brooke service agent when they call the company's toll-free numberAfter this upgradation .Self-help options AND speech and keypad recognition system will also be provided by the new Qwest system.

"We expect Qwest Web Contact Center to significantly enhance the automated call transfer process and add value to the Brooke franchise," said Shawn Lowry, president of Brooke Franchise Corporation. "We have the ability to improve customer service and reduce costs through automation."

"Qwest is excited to provide Brooke with a top-of-the-line call center solution that meets its business needs and improves customer interaction," said Tom Richards, executive vice president of business markets group for Qwest.