Friday, July 11, 2008

What's New In The Call Center Services Industry?

Any clues? Probably not because this is classified information and is available only to a select few such as the leading players in the call center services industry and their clients. However, you may not have to make much of an effort because the final outcome often reflects what is actually going on in the inside. So if you have been reading the papers and watching news channels, you might already be aware that the call center services industry is still going strong even when crude prices are hitting the sky and the economy continues to reel under a never ending credit crunch situation.

So what's the trick? Well, if reliable sources inside the industry are to be believed, it appears that successful call center service providers have initiated cost-cutting measures to reduce the overall impact of rising energy costs. Service providers are also upgrading systems and processes, making them more automated, something that helps improve both quality and efficiency. These are some of the new plans and strategies deployed by call center service providers in recent years and since most of them are still achieving double-digit growth rates, it proves the effectiveness of the new deployments. Together they are helping both call center service providers and clients to provide the best possible services to end-users.

Thursday, June 26, 2008

Five Tips For Selecting The Right Call Center Services Provider

There is certainly no denying the benefits of call center services, but since rising demand has resulted in a virtual mushrooming of providers, choosing the right one may have become a bit difficult. However, you need not worry because we are here to help. Here are some tips that will empower you to choose the most appropriate call center services provider –

  1. Ask for the level of domain expertise offered and also the precise service experience in that particular domain. To get real feedback, you can also contact some of the past and existing clients of the provider. An unsatisfied client will be more than willing to spill the beans.
  2. Take some time out of your busy schedule to visit the provider's facility yourself. With advanced photo & video editing software easily available, you just cannot afford to trust the pixels these days.
  3. Search the World Wide Web. This is where you will find useful information about the provider and the quality of services offered.
  4. Request online quotes from different service providers and check which one best suits your budget.
  5. While assessing providers, do not differentiate between large and small players, obviously because what ultimately matters is cost savings and customer satisfaction levels, benefits that are not dependent on size

Just use these tips and you will soon have the right call center service provider working for you 24/7 to help you achieve your targeted goals and objectives.

Thursday, January 24, 2008

Call Centre India – Emerging as a Hotspot

India is home to a billion people and the majority of its population comes under the age group of 18-27 years. This is a calling for all the large organizations in the US as well as the ones in UK. Call centre India is one resort that satisfies all the client requirements such as cost effectiveness, high quality services, on demand delivery, etc. All thanks to the IT infrastructure that Indian companies have to offer, almost 200 Fortune 500 companies have outsourced their software needs to the Indian outsourcing industry. Right now, call centre India is a preferred market for US and UK based companies for outsourcing their operations, the IT operations to be more precise.

Large companies like GE and British Airways have already established themselves in India by setting up their services in the call centres located in cities like Pune, Banglore, Hyderabad, etc. Manpower and a majority of the population being an English speaking one, call centre India is on a roll and definitely a hotspot for outsourcing companies world over.

Tuesday, January 15, 2008

The Benefits of Combining Business-Process Outsourcing and Service-Oriented Architecture

All large organizations are looking for BPO companies so that they can they can use skills of these outsourcing companies to minimize costs and avoid unnecessary exploitation of labour. BPO service providers like Telegenisys assure these large organizations that the services that they provide will be the best and the fact that ensures this guarantee is that the business process outsourcing companies use the best processing tools and technology which minimizes the chances of any failure considerably. However, there are situations that may give rise to complications and this is exactly where the Service Oriented Architecture (SOA) comes to play.

Now what exactly does SOA mean? SOA is nothing but a structure that enables two or more services to be coupled together in order to satisfy the customer’s business needs. Service Oriented Architecture would help the BPO Indian industries go a long way all thanks to the communication and the technological standards that are demanded in this day and age. This means that the integration of business process outsourcing with Service Oriented Architecture is destined to be a good and an intelligent business strategy for any BPO service provider.

Monday, January 14, 2008

Business Performance Management: Merging Business Optimisation with IT Optimisation

It has been more than a decade that business organizations have been trying to adopt everything that the IT sector has to offer in order to boost their productivity, thereby satisfying their objective of generating more revenue. It becomes more than obvious that what information technology has to offer certainly helps in delivering the best of all the products and services and at the same time keeping the cost factor in mind. IT basically helps business process outsourcing industries in improving their services thereby helping them to fulfil their ultimate objective of customer satisfaction.

Optimizing IT with the BPO industry acts as a connecting link between business performance management and the current BPO trends. One interesting aspect to note here is that business performance management and IT optimisation also acts as a domain specific tool for all the business process outsourcing industries the world over. That’s because this tool is specifically designed for companies that make use of IT services which is exactly what helps BPO India to function without any hassles. Indian BPO companies like Telegenisys help in linking the services that IT has to offer in their daily activities thereby making sure that their clients get exactly what they were looking for with respect to outsourcing and overall customer satisfaction.